General FAQ's

Who is Havolka?

Havolka is an Australian-designed and stocked door hardware company, delivering high-quality, affordable products Australia-wide.

Our products can be found online, in showrooms, and through various stockists across the country.

What products do you sell?

Havolka specialises in premium architectural hardware, offering a curated selection of products crafted to meet the demands of contemporary and classic design projects. Our range includes:

1. Cabinet Handles

Discover stylish and durable cabinet handles designed to elevate kitchens, bathrooms, and wardrobes. Available in popular finishes like smooth black and warm nickel, these handles combine functionality with modern aesthetics, ensuring seamless integration into any design scheme.

2. Door Levers

Our collection of door levers is tailored to suit a variety of needs, including internal, privacy, and passage doors. Choose from sleek finishes such as matte black and smooth nickel, perfect for creating a cohesive, modern look throughout your space.

3. Ball Bearing Hinges

Engineered for strength and durability, our ball bearing hinges provide smooth operation and robust performance. Available in finishes like black and stainless steel, they are designed to complement our range of modern door hardware seamlessly.

4. Door Stops

Protect your walls and doors with our half-moon door stops, crafted with durability and style in mind. Available in smooth black and smooth nickel, these door stops offer a sleek yet practical solution for both residential and commercial spaces.

Where are Havolka products designed?

Havolka products combine Australian design with European-inspired style, offering timeless elegance and modern functionality. Our Australian design team carefully creates products that suit contemporary architectural trends while honoring traditional craftsmanship.

What finishes are your products available in?

At Havolka, our products are designed and available in two premium finishes, each chosen for its ability to enhance both modern and traditional architectural styles. These finishes combine durability, sophistication, and versatility, making them suitable for a variety of design applications.

1. Smooth Black

A favourite for those seeking a contemporary and minimalist aesthetic, smooth black provides a sleek, bold finish that pairs effortlessly with modern interiors. Its non-reflective surface offers a striking contrast in light-colored kitchens, modern bathrooms, and wardrobes. This finish is a go-to option for enhancing spaces with subtle elegance while maintaining a sense of visual impact.

2. Smooth Nickel

Smooth nickel is a versatile finish that bridges the gap between classic and contemporary styles. Its subtle, polished texture makes it an excellent choice for both traditional and transitional interiors. Whether used in kitchen cabinet handles, door levers, or architectural accessories, smooth nickel offers timeless appeal and complements a wide range of palettes and materials.

Every finish is carefully selected and applied with precision to ensure:

  • Durability: Resistant to wear and tear, maintaining its appearance in high-traffic areas.
  • Aesthetic Excellence: Designed to elevate interiors with style and subtle sophistication.
  • Versatility: Complements a wide array of architectural and interior designs, from ultra-modern to classic themes.

These finishes are featured across our product lines, ensuring you can achieve a cohesive design aesthetic throughout your space. Explore our cabinet handles, door levers, and more, all available in Smooth Black and Smooth Nickel, to find the perfect match for your project.

Do you offer a warranty on your products?

Yes, Havolka is proud to offer a comprehensive 15-year warranty, reflecting our unwavering commitment to quality, craftsmanship, and customer satisfaction. Our warranty provides extensive coverage for structural integrity and product performance, ensuring long-term confidence in every purchase.

Warranty Coverage

  1. Structural Defects:
    Havolka products are covered against structural defects for an impressive 15 years from the date of purchase. This guarantee underscores our dedication to creating architectural hardware that stands the test of time.
  2. Defects in Finishes, Materials, and Workmanship:
    For issues related to finishes, materials, or workmanship, our warranty provides coverage for 1 year, safeguarding against manufacturing inconsistencies or defects.

What the Warranty Does Not Cover

While comprehensive, the warranty excludes:

  • Accidental or Intentional Damage: Damage caused by impacts, misuse, or deliberate alterations.
  • Improper Installation: This includes installations performed without following instructions or by unlicensed technicians.
  • Environmental Damage: Exposure to extreme weather, chemicals, or conditions outside specified tolerances.
  • Normal Wear and Tear: Expected effects of regular use, such as abrasions, fading, patina formation, or discolouration over time.
  • Neglect or Failure to Maintain: Instances where the provided Havolka ‘How to care for your items’ guide is not adhered to.

Steps to Make a Warranty Claim

Making a claim under our warranty is simple:

  1. Complete the WARRANTY CLAIM FORM: Ensure all fields are accurately filled.
  2. Gather Supporting Documentation: Provide a detailed description of the issue, high-resolution images of the defect, and proof of purchase.
  3. Submit Your Claim: Send the completed form and supporting materials to sales@havolka.com or mail the product to:
    Havolka Returns
    PO Box 13
    Guildford, WA 6935

Our team will review your claim promptly. If the product is found to be defective under warranty terms, it will be replaced. In cases where the product is no longer available, a substitute of similar specifications may be offered.

Additional Consumer Protections

This warranty operates alongside the guarantees provided by the Australian Consumer Law, ensuring additional rights for customers. These include replacements, refunds for major failures, and compensation for any reasonably foreseeable loss or damage resulting from a defect.

Contact Us

For any inquiries regarding your warranty or to start a claim, please contact:

Purchasing FAQs

How do I place an order online?

Placing an order online with Havolka is simple and secure. Follow these easy steps to complete your purchase:

1. Browse Our Collections

Explore our extensive range of architectural hardware, including door handles, cabinet handles, and accessories. Use the navigation menu or search bar to find specific items, or filter by categories such as finishes, styles, or sizes.

2. Select Your Products

Once you’ve found the product you need:

  • Choose the appropriate finish (e.g., matte black, smooth nickel) and size if applicable.
  • Click Add to Cart to save the item for checkout. You can add multiple items to your cart before proceeding.

3. Review Your Cart

Click on the cart icon at the top of the page to review your selected items. Confirm product details, including quantity and specifications, and make any necessary changes. Once everything looks correct, click Checkout.

4. Enter Your Details

Provide your shipping information, including your name, address, and contact number. If you have specific delivery instructions, include them at this stage for a smooth fulfilment process.

5. Select a Payment Method

Choose your preferred payment method from the available options. Rest assured that all transactions are secure, ensuring your personal and financial information remains protected.

6. Place Your Order

Review your order details one final time. When ready, click Place Order to finalise your purchase. You’ll receive a confirmation email with your order summary and tracking information.

Need Assistance?

If you encounter any issues or have questions, feel free to reach out to us:

Do you sell directly to the public?

Yes, Havolka proudly sells directly to the public, offering an extensive selection of premium architectural hardware designed for homes, offices, and commercial spaces. From modern door handles to elegant cabinet handles, our range is tailored to meet the needs of those who value sophistication, durability, and style in their projects.

Our products are ideal for:

  • Homeowners: Enhance your interiors with finishes like matte black, smooth nickel, and more.
  • Designers and Architects: Achieve seamless integration with high-quality hardware crafted to complement any aesthetic.
  • Builders: Equip your projects with reliable, functional, and visually striking hardware solutions.

With a straightforward ordering process and efficient service, Havolka ensures that door handles, cabinet hardware, and accessories are accessible to anyone seeking to elevate their spaces with thoughtful, expertly crafted designs.

For inquiries or assistance, contact us at sales@havolka.com or call 1300 967 475.

Do you offer trade accounts for professionals?

Yes, Havolka offers trade accounts for professionals, including builders, architects, and designers. Our trade accounts provide exclusive benefits such as access to competitive pricing, tailored support, and priority service, making it easier for professionals to source premium architectural hardware for their projects.

To apply for a trade account or learn more, please contact us at sales@havolka.com or call 1300 967 475.

How can I get assistance selecting the right hardware?

You can reach out to our team for expert advice by emailing us at sales@havolka.com or calling 1300 508 941. We’re here to help you choose the perfect hardware for your project, whether it’s for your home or a commercial space.

Can I purchase in bulk for a project?

Yes, Havolka allows customers to purchase in bulk for projects. Whether you're working on a residential renovation, commercial development, or large-scale architectural project, we offer competitive pricing and tailored support for bulk orders.

For more information or to place a bulk order, contact us at sales@havolka.comor call 1300 967 475. Our team is ready to assist you in sourcing the perfect architectural hardware for your project.

Trade-Specific FAQs

What are the benefits of signing up for a trade account?

Signing up for a Havolka trade account provides professionals with a range of exclusive benefits tailored to support their projects and business needs. These include:

1. Trade Discounts

Access competitive, discounted pricing on our premium range of architectural hardware, helping you maximise your budget without compromising on quality.

2. Expert Advice

Receive personalised guidance from our experienced team to help you choose the ideal products for your specific projects. Whether it's door handles, cabinet hardware, or accessories, we’re here to support your decisions.

3. Priority Service

Enjoy faster order processing and priority customer service, ensuring your projects stay on schedule.

4. Tailored Solutions

We offer flexible options to accommodate the unique requirements of your residential or commercial projects, ensuring the best fit for your needs.

5. Exclusive Product Access

Be among the first to explore new additions to our product range, giving you a competitive edge in offering innovative solutions.

To apply for a trade account, contact us at sales@havolka.com or call 1300 967 475.

How do I apply for a trade account?

Applying for a Havolka trade account is simple. Follow these steps to get started:

  1. Complete the Trade Sign-Up Form:
    Visit our Trade Pricing page and fill out the online form with your business details, including your company name, contact information, and relevant documentation (e.g., ABN or proof of trade status).
  2. Submit Your Application:
    Once the form is completed, submit it directly through our website. Our team will review your application promptly to verify your eligibility for trade account benefits.
  3. Receive Confirmation:
    Upon approval, you will receive confirmation and instructions to access your trade account, allowing you to take advantage of exclusive discounts, tailored support, and priority service.

For further assistance, feel free to contact us at sales@havolka.com or call 1300 967 475.

What information do I need to provide for a trade account application?

To apply for a Havolka trade account, please provide the following information:

  • Name: Your full name.
  • Email Address: A valid email for communication.
  • Phone Number: Contact number for correspondence.
  • Business Name (Optional): Your company's registered name.
  • Australian Business Number (ABN): Required to verify your status as a registered builder, designer, or industry professional.

To submit your application, visit our Trade Pricing page and complete the sign-up form. Our team will review your application and contact you upon approval.

For further assistance, please reach out to us at sales@havolka.com or call 1300 967 475.

Can trade customers access special discounts for large projects?

Yes, Havolka offers special discounts for trade customers undertaking large projects. These discounts are designed to provide cost-effective solutions for bulk orders, ensuring that professionals receive competitive pricing tailored to their project's scale.

To discuss specific discount rates and terms for your large project, please contact our sales team directly atsales@havolka.comor call1300 967 475. Our team is ready to assist you in securing the best possible pricing and support for your needs.

Are there minimum order requirements for trade pricing?

At Havolka, we do not enforce a strict minimum order quantity for trade pricing. However, to access our exclusive trade discounts and benefits, we encourage placing orders that align with standard industry practices. This approach ensures that both parties can operate efficiently and cost-effectively.

For detailed information or to discuss specific order requirements, please contact us at sales@havolka.com or call 1300 967 475.

Delivery FAQs

Do you deliver Australia-wide?

Yes, Havolka provides Australia-wide delivery for all our products, ensuring that customers across the country can access our premium architectural hardware. We partner with reliable courier services to offer fast and secure shipping to all major cities and regional areas.

For detailed information on shipping rates and delivery times to your specific location, please contact us at sales@havolka.com or call 1300 967 475. Our team is ready to assist you with any inquiries regarding your order and delivery options.

What are your delivery times?

Havolka aims to deliver your order within2 to 5 business days across Australia. Delivery times may vary based on your location and product availability. For the most accurate delivery estimates, please contact us atsales@havolka.comor call1300 967 475

How can I track my order?

  1. Locate Your Tracking Number: After your order is dispatched, you'll receive a confirmation email containing a tracking number.
  2. Identify the Courier Service: Havolka utilises Australia Post and StarTrack for deliveries. Your tracking number will indicate the assigned courier.
  3. Track Your Order:
  1. Use Mobile Applications:
  • Australia Post App: Download the Australia Post App for real-time tracking, notifications, and management of deliveries.
  • StarTrack Tracking: Access tracking information via the StarTrack website on your mobile device.

For further assistance, contact us at sales@havolka.com or call 1300 967 475.

What happens if my order arrives damaged or incorrect?

If your Havolka order arrives damaged or incorrect, please follow these steps to resolve the issue promptly:

  1. Document the Issue: Take clear photographs of the damaged or incorrect items, including any defects and the condition of the packaging upon arrival.
  2. Contact Customer Service: Reach out to our support team within 48 hours of receiving your order:
  1. Provide your order number, a detailed description of the issue, and attach the photographs.
  2. Await Instructions: Our team will assess the situation and guide you on the next steps, which may include:
  • Return Authorisation: If a return is necessary, you'll receive instructions on how to return the item.
  • Replacement or Refund: Depending on the circumstances, we will arrange for a replacement or process a refund.

Please retain all original packaging materials until the issue is resolved, as they may be required for the return process.

For more information on our return policies, visit our Returns & Exchanges page.

We are committed to ensuring your satisfaction and will work diligently to address any concerns

Do you offer express shipping options?

Yes, Havolka offers express shipping options to ensure your orders arrive promptly. We partner with Australia Post and StarTrack to provide expedited delivery services across Australia.

  • Express Shipping: Typically delivers within 2-5 business days, depending on your location.
  • Standard Shipping: Generally delivers within 5-10 business days.

Please note that delivery times may vary based on your location and product availability.

For more information or assistance with shipping options, please contact us at sales@havolka.com or call 1300 967 475.

Product FAQs

How do I install Havolka door hardware?

Installing Havolka door hardware is a straightforward process. For detailed instructions, please refer to the installation guides provided with your specific product. If you require further assistance, feel free to contact us atsales@havolka.comor call 1300 967 475.

Are Havolka products suitable for exterior use?

Havolka's door levers are suitable for external use when paired with a deadlock.

For other products, such as cabinet handles, ball bearing hinges, and door stops, their suitability for exterior use depends on factors like material composition and finish durability. To ensure optimal performance and longevity in outdoor environments, it's recommended to consult with Havolka directly regarding the specific product's specifications and intended use.

For detailed information on product suitability for exterior applications, please contact Havolka's customer service at sales@havolka.com or call 1300 967 475.

Can I customize door hardware finishes or sizes?

Havolka offers a curated selection of architectural door hardware in standard sizes and finishes, including smooth black and smooth nickel. These options are designed to meet the most common design preferences and project requirements.

Currently, we do not provide customisation services for finishes or sizes. However, our existing range is crafted to complement a variety of interior styles, ensuring both functionality and aesthetic appeal.

Do you provide matching hinges, door stops, and accessories?

Yes, Havolka provides a comprehensive selection of architectural hardware designed to ensure a cohesive aesthetic across your space. Our offerings include:

  • Door Levers: Available in finishes such as smooth black and smooth nickel, our door levers are crafted to complement various interior styles.
  • Ball Bearing Hinges: These hinges are engineered for durability and smooth operation, matching seamlessly with our door levers to maintain design consistency.
  • Door Stops: Our door stops are available in finishes that align with our other hardware products, ensuring a unified look throughout your project.

By offering these matching components, Havolka enables you to achieve a harmonious and polished appearance in your architectural designs.

Returns & Warranty FAQs

What is your return policy?

Havolka is dedicated to ensuring your satisfaction with our products. If you need to return an item, please follow these steps:

  1. Review Eligibility: Ensure the item is in its original condition and packaging.
  2. Initiate Return: Contact our customer service at sales@havolka.com or call 1300 967 475 to request a return authorization.
  3. Prepare Item: Securely package the item, including all original components and proof of purchase.
  4. Ship Item: Send the package to the address provided by our customer service team.

Upon receiving and inspecting the returned item, we will process your refund or exchange promptly. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer, unless the return is due to a defect or error on our part.

For more detailed information, please refer to our Refund Policy.

If you have further questions or need assistance, feel free to reach out to us at sales@havolka.com or 1300 967 475.

Can I return a product purchased from a stockist?

If you purchased a Havolka product through one of our authorised stockists, please initiate any returns or exchanges directly with the retailer from whom you made the purchase. They will assist you in accordance with their store policies and can coordinate with us as necessary to resolve any issues.

For further assistance or information, feel free to contact us at sales@havolka.com or call 1300 967 475.

How do I claim a warranty?

To make a claim:

  1. Complete the Warranty Claim Form: Fill out the form on our Warranty Claim Page.
  2. Submit Supporting Information: Include a description of the defect, images, and proof of purchase.
  3. Send Your Claim: Email the documents to sales@havolka.com or post the product to:
    Havolka Returns
    PO Box 13
    Guildford, WA 6935

Exclusions

The warranty does not cover improper installation, wear and tear, misuse, or environmental damage.

If approved, we will replace the product or offer a substitute if unavailable. This warranty complements rights under the Australian Consumer Law.

For assistance, contact us at sales@havolka.com or 1300 967 475

What does the 15-year mechanical warranty cover?

Havolka's 15-year mechanical warranty covers structural defects in our products, ensuring their durability and reliability over time. This warranty specifically addresses issues related to the structural integrity of the hardware components.

Coverage Includes:

  • Structural Defects: Failures or weaknesses in the core structure of the product that affect its functionality.

Exclusions:

  • Improper Installation: Defects resulting from incorrect installation methods.
  • Environmental Exposure: Damage due to conditions beyond specified tolerances.
  • Wear and Tear: Normal aging, including abrasions, discoloration, or patina development.
  • Misuse or Negligence: Damage from intentional acts, misuse, or lack of maintenance.

For defects in finishes, materials, and workmanship, a separate 1-year warranty applies.

Are there restocking fees for returns?

Yes, Havolka charges a 15% restocking fee for returned items. However, this fee is waived for one-time exchanges, and we also cover the outgoing shipping cost for the exchanged item.

Returns are accepted within 30 days of receipt for unused and undamaged items. You may choose to exchange the item or receive a refund, minus the restocking fee.

Payment FAQs

What payment methods do you accept?

Havolka accepts the following payment methods:

  • Credit and Debit Cards: Visa, MasterCard, American Express.
  • Digital Wallets: PayPal.
  • Buy Now, Pay Later Services: Afterpay.

These options provide flexibility and convenience for your purchases. For any payment-related inquiries, please contact us at sales@havolka.com or call 1300 967 475.

Do you offer payment terms for trade accounts?

Yes, Havolka offers 30-day payment terms for approved trade accounts. This allows professionals to manage their purchases with flexibility and convenience, ensuring seamless project workflows.

For more information or to apply for a trade account, contact us at sales@havolka.com or call 1300 967 475.

Can I pay via bank transfer or credit card?

Yes, Havolka accepts payments via credit cards (Visa, MasterCard, American Express) and bank transfers.

For bank transfers, please use the following details:

  • Bank: Commonwealth Bank
  • Account Name: New Holland One Pty Ltd
  • BSB Number: 066-166
  • Account Number: 1084 9285

For assistance or to confirm payment, contact us at sales@havolka.com or call 1300 967 475.

Is my payment information secure?

Yes, your payment information is highly secure when you shop with Havolka. We use a robust e-commerce platform that implements advanced security measures to protect your data during transactions.

Security Features Include:

  • PCI DSS Compliance: Transactions are processed in compliance with the Payment Card Industry Data Security Standards, ensuring sensitive cardholder information is handled safely.
  • Data Encryption: All payment information is encrypted during transmission to safeguard against unauthorized access.
  • Secure Payment Gateways: Payments are processed through trusted and secure gateways, ensuring your information is protected at every step.

Account Management FAQs

How do I create an account?

To create an account with Havolka, follow these steps:

  1. Access the Account Page: Click the Account icon located in the top-right corner of our website.
  2. Navigate to Account Creation: On the login page, select the "Create Account" option.
  3. Enter Your Details: Provide your name, email address, and create a password.
  4. Submit Information: Click "Create" to finalise your account setup.

Once completed, you can log in to view order history, save addresses, and enjoy a streamlined checkout process.

I forgot my password. How can I reset it?

If you've forgotten your password for your Havolka account, follow these steps to reset it:

  1. Go to the Login Page: Click the Account icon at the top-right corner of our website, www.havolka.com.
  2. Click "Forgot Your Password?": Select this option on the login page.
  3. Enter Your Email Address: Input the email associated with your account and submit the form.
  4. Check Your Email: Look for a password reset link in your inbox. If you don’t see it, check your spam or junk folder.
  5. Reset Your Password: Follow the instructions in the email to create a new password.

For further assistance, contact us at sales@havolka.com or call 1300 967 475.

Can I update my account details online?

Yes, you can update your account details online. Here's how:

  1. Log In to Your Account: Click the Account icon at the top-right corner of our website and enter your credentials.
  2. Access Account Settings: Once logged in, navigate to your account dashboard.
  3. Edit Personal Information: Within your account dashboard, you'll find options to update your personal details, such as your email address, password, and shipping information.
  4. Save Changes: After making the necessary updates, ensure you save the changes to apply them to your account.

If you encounter any issues or need further assistance, please contact us at sales@havolka.com or call 1300 967 475.

How do I update my ABN for my trade account?

To update your ABN details for your Havolka trade account, please follow these steps:

Contact Havolka:

  • Send an email to sales@havolka.com with the subject line "Update ABN for Trade Account."

Provide the Following Information:

  • Your full name and contact details.
  • Your company name.
  • Your previous ABN.
  • Your updated ABN.
  1. Confirm Changes:
  • Once we receive your email, our team will update your records and confirm the changes.

For assistance, contact us at sales@havolka.com or call 1300 967 475.

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